Foresight and innovation in
the global hotel industry

Welcome to the Everything-Data Decade!

Hospitality Professional, Technology Consultant, Public Speaker and Inventor
Terence Ronson darkTerence Ronson light

Dear readers,

Welcome to the 2024 Technology Edition of The HOTEL Yearbook (HYB), heralding the dawn of the Everything-Data Decade in the hospitality industry. This era promises transformative technological advancements that will reshape how hoteliers operate today and in the future.

At the heart of the data & AI revolution are data-centric innovations and open architectures, enabling seamless data exchange across various technology platforms. Effective data management is now essential for every aspect of the hotel business. No hotelier can escape the data revolution. Resistance is futile - but highly inefficient.

This upcoming decade presents significant challenges and opportunities for suppliers of hotel IT solutions. The challenge lies in developing and integrating sophisticated AI-driven systems that are secure, scalable, and easy to implement. By providing innovative solutions that enhance operational efficiency, enrich guest experiences, and enable data-driven decision-making, suppliers can establish themselves as indispensable partners in the hospitality industry’s transformation.

These are thrilling times, and this HYB tech edition captures this dynamic landscape with topics ranging from IT investment, vendor selection, and globalization, data management to revenue generation, leveraging AI in hotel operations, CDM, payments, security, well tech, and property management systems. Contributions from diverse thought leaders, practitioners, and academics offer valuable, actionable insights. Our popular DOs and DON'Ts sections provide practical guides and training aids on numerous topics, enhancing the utility of this edition.

On a personal note, as we embark on this exciting journey into the Everything-Data Decade, let's remember that at the core of all these advancements lies our commitment to creating unforgettable experiences for our guests. Here’s to a future where technology and hospitality walk hand in hand, elevating the industry to new heights.

Welcome to the Everything-Data Decade!

Terence Ronson (2024 Guest Editor)
Henri Roelings (HYB Publisher)