Eight trends for the hotel industry in 2012 | By Glenn Withiam and Rohit Verma
Synopsis
At Cornell University, Glenn Withiam is Director of Publications, and Rohit Verma (pictured) is Professor and Executive Director of the Center for Hospitality Research. The Hotel Yearbook asked them if, based on their latest research, they could summarize the key issues facing our industry next year. Essential reading for decision makers at every level of the business.