The view from the top

By Gene Ference, President at Ference Leadership & Strategy | 22 Feb 13

Employee engagement and guest interaction have been key elements of the success of the Dorchester Collection under the leadership of its CEO Chris Cowdray. To find out more about the ideas and values behind his winning management style, Dr. Gene Ference, President of Ference Leadership & Strategy and Center for Survey Research sat with Chris on behalf of The Hotel Yearbook and talked about the role of a leader in hospitality – and what we might expect in 2013.

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