Hotel processes of the future: smooth, efficient, speedy… and non-human

By Darren Panto, Business Development Director at iRiS Software | 18 Sep 13

For hotels, Darren Panto and Chris Atkin of iRiS argue that the future will bring “a true mash up of software” that will enable them to share and manage content, make bookings – and what’s more, the systems will understand the guest’s profile and deliver relevant content and services. If that is what’s coming don the line, they say, the industry’s leading technology suppliers will need to work more closely and adopt open standards.

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About IRIS Software Systems

IRIS is a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Hilton, Mandarin Oriental, Ennismore, IHG and Four Seasons.

IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, be more efficient, and provide an outstanding customer experience.

Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.

Since 2010, thousands of hotels on every continent across the world have adopted IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average.

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