Foresight and innovation in
the global hotel industry

Navigating technological winds of change | By Riko van Santen

Chief Information Officer (CIO) at Kempinski Hotels S.A.
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Synopsis

Cutting-edge technologies facilitate distribution in our industry. As wholesalers and tour operators look to partner, can technology help them, and the rest of the industry, maintain course? Kempinski’s Riko van Santen investigates.

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Riko van Santen
Chief Information Officer (CIO) at Kempinski Hotels S.A.
Kempinski
Kempinski Hotels
Geneva, Switzerland
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Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Today the Kempinski Group operates 82 hotels and residences in 35 countries and currently has more than 34 prestigious projects under development around the globe. Each five-star hotel reflects the strength and success of the Kempinski brand without losing sight of its heritage; each one imbues the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts and prestigious residences. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands.