How I envision a personalized guest experience in 3 years | By John Bowen
Synopsis
“Technology does not have to feel impersonal,” writes John Bowen of MediaConcepts. In the next three years, he believes that newer, smaller and smarter devices will utterly change the way we send, receive and process information, and visionary hotel companies will apply these developments to improving the guest experience.“Technology does not have to feel impersonal,” writes John Bowen of MediaConcepts. In the next three years, he believes that newer, smaller and smarter devices will utterly change the way we send, receive and process information, and visionary hotel companies will apply these developments to improving the guest experience.