Foresight and innovation in
the global hotel industry

When the butler is a robot, do we still need to tip? | By Brian McGuinness

SVP Specialty Select Brands at Starwood Hotels & Resorts Worldwide

Synopsis

Earlier this year, Starwood’s Aloft Hotels introduced a novelty in their property in Cupertino, California: a robotic butler dubbed “A.L.O.” Is this the wave of the future? Brian McGuinness, in charge of the company’s Specialty Select brands, which includes Aloft, shares the story with us of the birth of the industry’s first “Botlr”.

Brian McGuinness
SVP Specialty Select Brands at Starwood Hotels & Resorts Worldwide
Starwood
Starwood Hotels & Resorts
Kuala Lumpur, NY - Malaysia
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Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,200 properties in some 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, element® and the recently introduced Tribute Portfolio™. The Company boasts one of the industry"s leading loyalty programs, Starwood Preferred Guest (SPG®), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood recently announced plans to spin off its Starwood Vacation Ownership, Inc. business, a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands, into a standalone public company by the end of 2015.