When the butler is a robot, do we still need to tip? | By Brian McGuinness
Brian McGuinnessSVP Specialty Select Brands at Starwood Hotels & Resorts Worldwide
Earlier this year, Starwood’s Aloft Hotels introduced a novelty in their property in Cupertino, California: a robotic butler dubbed
“A.L.O.” Is this the wave of the future? Brian McGuinness, in charge of the company’s Specialty Select brands, which includes
Aloft, shares the story with us of the birth of the industry’s first “Botlr”.