Foresight and innovation in
the global hotel industry

Humans need not apply | By Ian Millar

Manager of Institute of Business Creativity & Senior Lecturer at EHL Hospitality Business School

Synopsis

As consumers, we quite happily encounter non-human providers of information and services in a number of everyday situations – such as when we buy airline tickets online, without any human middleman necessary. So why not in hotels, asks Prof. Ian Millar of the Ecole hôtelière de Lausanne? In this editorial, Ian foresees the inevitable introduction of certain robotic solutions in hotels… unless laws, trade unions and special interest groups block the way.

Ian Millar
Manager of Institute of Business Creativity & Senior Lecturer at EHL Hospitality Business School
EHL
EHL Hospitality Business School
Lausanne, Switzerland
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EHL Hospitality Business School (Lausanne) is an ambassador for traditional Swiss hospitality and has been a pioneer in hospitality education since 1893 with over 25,000 alumni worldwide and over 120 nationalities. EHL is the world's first hospitality management school that provides university-level programs at its campuses in Lausanne and Chur-Passugg, as well as online learning solutions. The School is ranked n°1 by QS World University Rankings by subject and CEOWorld Magazine, and its gastronomic restaurant is the world's only educational establishment to hold a Michelin Star.