How technology can serve both hotel employees and guests | By Manfred Osthues
Synopsis
Manfred Osthues of protel says that his idea about the hotel of the future is concentrated around the people in the hotel. It is their expectations that drive the development and implementation of any kind of technological solution. Increased employee satisfaction is just one fantastic side-effect which should not be underestimated. Ultimately, he says, technology is “for people like you!”