Foresight and innovation in
the global hotel industry

How human is human capital management technology? | By Bernard Ellis

President and Founder at Lodgital Insights LLC
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Synopsis

Every new innovation in front-of-the-house technology seems to be greeted with the fear that it will take the human element out of guest service, seen by many as the last true differentiator in our commoditized industry, writes Bernard Ellis of Infor. This does not have to be the case.