Foresight and innovation in
the global hotel industry

Guest value: the limiting factor to digitization in hospitality | By Pierre Boettner

founder and CEO, hospitality pulse
Pierre Boettner darkPierre Boettner light


When it comes to digitizing key aspects of a hotel stay, are hotels thinking through the impact on the guest? Pierre Boettner, co-founder of hospitalityPulse, addresss a few hard questions, namely: Are we adding real value for our guests? Are we drawing the right conclusions from new technologies, and from technological advances other industries have introduced? In short: Are we even on the right track?