Foresight and innovation in
the global hotel industry

All around the room | By Fraser Hickox

Managing Director at The Conceptual Group
Fraser Hickox darkFraser Hickox light


In the hotel room, guests face a dizzying number of different touch points where they come into contact with technology. And in terms of how easy these human-tech interfaces are to find, then understand, and ultimately use, nearly all of them can be said to have room for improvement. Hong Kong-based Fraser Hickox takes us on a tour of the guest room, sharing his observations and insights.