Harnessing technology for a competitive advantage
Neil Foster, Hospitality Technology Executive & HFTP Global Secretary | 13 Nov 17
The role of the hotel IT manager is evolving, writes Neil Foster. Today he or she is as an internal consultant and
educator who makes sense of the “noise”, a connector who seeks to understand the needs of the people and
processes involved. Central to the hotel operation in terms of influence, the new role is more business analyst
operating at the forefront, less technician working behind the scenes.
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About Hospitality Financial and Technology Professionals (HFTP)
HFTP is the professional non profit association for financial and IT personnel working in hotels, resorts, clubs, casinos, restaurants, and other hospitality-related businesses. The association provides continuing education and networking opportunities thousands of members and stakeholders globally. HFTP also administers the examination and awards the certification for the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. HFTP was founded in 1952 as the National Association of Hospitality Accountants. HFTP owns and produces several global products including the Hospitality Industry Technology Exposition and Conference, HITEC, Pineapplesearch.com, HFTP Club Summit, HFTP Club Forum, and the Uniform System of Accounting for the Lodging Industry (USALI). HFTP has offices in Austin, Texas, USA, Hong Kong, SAR,, and Dubai, U.A.E. visit website