Attracting the frictionless consumer | By Michael Schubach

Synopsis

For hoteliers, the rapid ascent of OTAs and sharing economy models threaten to dilute even the strongest brands. But the rapid technology evolution doesn’t have to leave brand loyalty behind, writes Infor’s Michael Schubach. One need only look at the immediacy and convenience of making an Amazon purchase to see why today’s consumers are expecting that same personalized experience from all of their buying transactions. By embracing digital disruption, he says, hoteliers can lead the way, even in the age of Amazon.