Hotel Yearbook Foresight and innovation in
the global hotel industry
Max Starkov

Max Starkov

Hospitality & travel technologist and digital strategist

Max Starkov is a hospitality and travel technologist and digital strategist with 40 years of experience in hospitality technology and digital marketing, hotel online distribution and revenue management, hotel CRM and branding strategies.

Max has co-founded and served as President & CEO of three consecutive online hospitality and travel startups: NextGuest (now merged with Cendyn to form hospitality industry’s leading CRM, CRS, Digital Marketing and consulting services firm; WhaleMedia Technologies (hotel CRS tech) and Travelbreak.com (online travel marketplace).

Max is a published author and recognized "thought leader" on travel and hospitality inventory distribution, technology and digital marketing strategies, and a recipient of many industry awards, including the HSMAI "Top 25 Most Extraordinary Minds in Hospitality Marketing.” For over 20 semesters Max has been an adjunct professor on hospitality technology, online distribution in travel and hospitality, hotel digital marketing and CRM at New York University's Tisch Center for Hospitality & Tourism. 

Articles

The Future of Hospitality Is in a Fine-Tuned Blend of Humans and Technology
The Hotel Yearbook 2026 - Annual Edition
Agentic AI – The Single Biggest Impact Of AI On Hospitality
The Hotel Yearbook 2025 - Technology Edition
Why guest retention is the #1 priority for hoteliers in 2025?
The Hotel Yearbook 2025 - Annual Edition
What the metaverse in hospitality is and isn’t
The Hotel Yearbook 2023 - Annual Edition
Independent hotels: An action plan to win the direct booking
Special Edition - Digital Marketing 2020