Hotel Yearbook Foresight and innovation in
the global hotel industry
Benjamin Jost

Benjamin Jost

Co-Founder and CEO

Benjamin Jost is the co-founder and CEO of TrustYou, where he leads the company’s evolution from early reputation management to a unified Hospitality AI platform combining CXP, CDP, and real-time AI Agents.

Before founding TrustYou, he worked in venture capital at Siemens Venture Capital and XAnge and led Southern European M&A at Conergy AG. Today, he is a key industry voice shaping the shift from fragmented hotel communication to an “always-reply” future powered by contextual data and agentic AI.

Articles

Beyond “No-Reply”: The Missing Link in Hybrid Hospitality
The Hotel Yearbook 2026 - Annual Edition