Dr. Meng-Mei Maggie Chen
Author of Hospitality Vibes and Associate Professor
EHL Hospitality Business School
Lausanne, Switzerland
Meng-Mei (Maggie) is dedicated to hospitality, using her perspective to offer fresh insights. Her recent book, "Hospitality Vibes," discusses industry challenges and calls for shifting from service delivery to co-creating vibes with staff and customers.
Articles
The Future of Hotels: Social Vibes Supported by Robots and Technologies
The Hotel Yearbook 2026 - Annual Edition
Engaging customers with themed hospitality experiences
The Hotel Yearbook 2023 - Annual Edition
The datafication of hospitality: Three reasons to start looking into data science
Special Edition - Digital Marketing 2020