Hotel Yearbook Foresight and innovation in
the global hotel industry
Chat - Powered by Hudini
Every conversation, one unified space.
CRM & LoyaltyFront OfficeGuest ExperienceHousekeepingHR & StaffingOperations & MaintenanceReservations
About this product

Hudini's Chat is a complete guest communication platform built for hotels - across every channel, in every language, with intelligence at every step.

5 communication channels with 1 unified inbox that powers smarter hotel operations including:

  • Guest messaging
  • Auto ticket assignment
  • SLA management
  • Analytics and reporting
  • Chat allows guests to effortlessly communicate with staff from wherever they are

Whether its special room requests, services or booking a trip or dinner reservation. It is another key avenue guests engage with and allows staff to respond to and address issues rapidly and efficiently. Seamless, automatic, and always-on, Hudini Chat powers change in the way hotels communicate with their guests which can see real impact on brand reputation and guest satisfaction. Hudini Al creates adaptive tone detection and fine-tuned phrasing in real time, allowing enabling consistent and professional tonality across a hotel's digital communication with guests.

Pricing
Per room
User base
Deployed in 150+ hotels
Availability
Global
Product Type
AI-Native
Autonomy Level
AssistiveAugmentativeSupervised-Autonomous
AI Capability Type
Generative LLMConversational AIAgenticOptimizationRecommendation
Connectivity
Hudini Chat connects with major PMS and POS systems, including OPERA, Infor, Simphony, Infrasys POS, Silverware POS, Actable, Hub OS, Book4Time, SevenRooms, and ResDiary.
Company
Funding stage
Venture Growth
Proof points
Languages supported with real-time two-way translation
70+
Messaging channels: WhatsApp. Messenger, WeChat, LINE, Instagram and SMS
5+
Single unified inbox
1 x
Used by
150+ properties
Prince Thampi