Infor Portico Hospitality AI is an agentic AI orchestration layer built for hospitality. It works across a hotel’s existing technology ecosystem, including property management, point of sale, revenue management, and sales and event management systems. Staff make requests in plain language through chat or voice, and Portico interprets the request, plans the required steps, coordinates work across connected systems, and delivers a complete outcome. It helps hospitality teams automate multi-step workflows without replacing the systems they already use.

AI Technology Used

Multi-Agent Orchestration - Large Language Models (AWS Bedrock) - RAG Knowledge Retrieval - Real-Time Voice (AWS Nova Sonic) - Image Recognition & Analysis - Intent Classification - Multi-Step Planning - Human-in-the-Loop Approval

How AI is Integrated

Infor Portico Hospitality AI sits on top of an organization's existing hospitality technology rather than replacing it. Staff make requests in everyday language through chat or voice. Portico interprets the request, creates a plan, connects to the appropriate systems, and coordinates the actions required to complete the task. It can work across connected property management, point-of-sale, revenue management, sales and event management, and other systems and data sources.

Portico is designed for action, not just answers. It turns a single request into a coordinated, multi-system workflow while maintaining human oversight, role-based access, and enterprise governance.