Hotel Yearbook Foresight and innovation in
the global hotel industry
Sojern Marketing Platform
The AI-powered travel marketing and guest experience platform built for hospitality
CRM & LoyaltyData & AnalyticsGuest ExperienceEmailReputation & ReviewsReservationsRevenue ManagementSales & MarketingHousekeeping
About this product

Sojern is the leading AI-powered marketing platform built to drive revenue and elevate guest experience across the entire stay journey. On the marketing side, Sojern draws on the world's largest travel intent database—refreshed 800 million times per day—to help hotels find, attract, convert, and convert travelers through multichannel activation across search, social, display, metasearch, and connected TV. Rather than guessing at audience behavior, the platform responds to real-time intent signals, linking advertising and email data to booking behavior to reach travelers where they actually are in their journey. Beyond acquisition, Sojern’s Guest Experience Platform, including AI Concierge, goes beyond guest messaging by intelligently routing requests, automating upsell opportunities, and providing personalized service across multiple channels—delivering 24/7 support via SMS, WhatsApp, chatbots, and mobile apps, reducing front desk inquiries by over 85%. Reputation Manager closes the loop, using AI to monitor and respond to guest feedback and turning review signals into a live operational input rather than a post-stay afterthought. More than 13,000 hospitality customers worldwide rely on Sojern to connect the commercial and experiential sides of their business.

Pricing
Other
SaaS; Commission, Managed Platform
User base
13K+ hospitality customers around the world
Availability
Global
Sojern is headquartered in San Francisco, California, with teams in the Americas, Europe, Middle East and Africa, and Asia Pacific.
Product Type
AI-Embedded
Autonomy Level
AssistiveAugmentativeSupervised-AutonomousFully-Autonomous
AI Capability Type
Generative LLMConversational AIAgenticPredictive MLForecastingOptimizationRecommendation
Connectivity
Sojern’s platform integrates with top PMS partners, including ChoiceADVANTAGE, Mews, OPERA Cloud, HotelKey, Visual Matrix, Cloudbeds, etc., to enhance guest experiences without disrupting operations.
Company
Funding stage
Sojern was acquired by RateGain in 2025
Proof points
Boost in ancillary revenue via Al Concierge
300 %
In-stay guest issues resolved before checkout via Reputation Manager
85 %
Reduction in front desk calls via AI Concierge
80 %
Million audience signals refreshed every day
800
Million predictions made daily using proprietary machine learning
100