Hotel Yearbook Foresight and innovation in
the global hotel industry
Hospitality's New Memory
Know your guest: what they feel (CXP), what they do (CDP), what they ask (TrustYou Agent)
Reputation & ReviewsGuest ExperienceCRM & LoyaltyData & AnalyticsSales & Marketing
About this product

TrustYou is Hospitality's New Memory — the AI-native platform that unifies what guests feel, do, and ask, in one connected system.

For nearly two decades, we've helped over 100,000 hospitality businesses across 165 countries turn fragmented guest data into one connected story. Today, that story lives across three interconnected memories that work as one.

CXP — the memory of experience. Reviews, surveys, sentiment, and reputation are captured and activated across every guest touchpoint. Remembers everything about your guests' stay.

CDP — the memory of the customer. A single guest profile built from every booking, every channel, and every interaction — the foundation for personalized, direct-channel marketing that converts. Remembers all transactional data about each guest, stored in a single golden profile.

TrustYou Agent — the memory of conversations. One AI agent across every channel, live 24/7 in every language. Built on top of CXP and CDP, the agent knows who the guest is, what they've felt, and what they've asked before. Remembers every conversation.

Unlike point solutions that solve one piece of the puzzle, TrustYou connects reputation, guest data, and AI-powered messaging. Every interaction updates the memory automatically, so every message a hotel sends is smarter than the last.

Competitors' tools respond. Ours remembers.

Pricing
Flat fee per propertyPer user
User base
100,000+ properties across 165 countries
Availability
Global
Product Type
AI-Native
Autonomy Level
Supervised-Autonomous
AI Capability Type
Generative LLMConversational AIAgenticPredictive MLNLU / SentimentRAG / Search
Connectivity
Native integrations with 40+ PMSs and channels, including Opera Cloud, Mews, Apaleo, Protel, Sihot, Booking.com, Google, and Expedia. AI Agent connects to WhatsApp, email, website chat, Zendesk, and Microsoft Teams across 30+ languages. Mailchimp and HubSpot for marketing activation.
Company
Funding stage
Mature Non-VC
Proof points
AI Agent inquiry resolution rate
95 %
Review response rate (vs. ~37% city avg)
98 %
Lifts direct-booking conversion by
5 %
Properties live across 165 countries
100K+ properties